In order to order the products offered on our site, you need to register as a member and, after specifying your order, upload your design files in PDF, PSD, AI, INDD, SVG, EPS formats. If the file you submitted is suitable for printing, a confirmation email will be sent to your e-mail address registered on the Web. Before receiving this confirmation email, you can cancel your order without any refund. To do so, you must send your request by e-mail to [email protected] or via the "Customer Service" telephone number on the site. If the order is canceled in this way, the payment you have made for the order will be refunded within an average of 4-5 business days from the receipt of the cancellation request,
After sending the confirmation email and/or printing the file you sent, it is no longer possible to cancel the order and refund the payment.

You can return your orders, except for printed products, within 14 days from the date you receive your order.
There is no return option for Printed Products printed in accordance with the file you submitted. However, if there is a problem with these products caused exclusively by us, the product in question will be reprinted upon your request and our evaluation and will be delivered within the period specified in the change request.
We would also like to point out that if the products are reprinted for our own reasons, the product will be reprinted as you have approved and no correction will be made to the document you will send in this regard.
Used and damaged products, disposable products, perishable or expired products cannot be returned.
We are not responsible for user-induced problems in the designs you design or upload through our ready-made templates. To avoid such a problem, please check your suggestions before ordering. For this reason, the return of the products requested for return is not accepted.
Returns For returns, it is sufficient to contact Customer Relations and specify your return request. Our customers who pay electronic invoices are required to issue a return invoice.
The return you have made for your order will be reflected on your credit card or bank account depending on your payment method within an average of 4-5 business days after the product has been approved by the company that the product meets the return conditions stated above. our quality management and returns department has approved. Depending on your bank, it may take a few days for your money to be credited to your credit card or bank account. This refund process depends only on the bank where your account is located and we do not have any rights and authority in this regard.
If, according to the inspection made by our Quality Management Department, it is determined that your return request does not comply with the return conditions and therefore the return is not accepted, the product you sent with the return request will be returned to your address. register on our website within 10 days with payment.